Free standard delivery service
(Processing time and delivery within 3-5 working days)
Express service delivered within the next business day
Other provinces 100 baht (Products will be delivered after completed payment within 1 or 2 working days except Saturday , Sunday And public holidays)
We will confirm the exact date and time before delivery.
Only products purchased from banthaiherb.co.th that can be refunded via the online department
shopping, if you have questions about the return, please contact us by phone at 0814786028
If there is anything that makes you unhappy with the order with Banthaiherb.co.th please send the product back to us within 14 days after the purchase date. In order to give you a full refund.
“Banthai Herb reserves the right to change the satisfaction guarantee policy when deemed appropriate”
Step 1 Requesting for a product return
“Please notify us of the product return within 7 working days after the date you received the product by contacting the customer service department at 081- 4786028 ( office hours Monday – Saturday 8.30.00 – 17.00 hrs.)
If you have any questions, please contact us. And please inform your order number every time .
Step 2 Check the order information
“Our staff will check the order information and contact you within 1-3 business days to inform the approval result of the product return or to request additional certification.
If your product return has been approved. The staff will arrange the date and time to return the item to us.”
Step 3 Returning the product
“Please wrap the product carefully to prevent breakage, damage during transportation.”
When the company receives products from you . “Please note the product which is returned to us,
Must have the signature of the returner every time .” After we receive the product into our inventory.
We will process the refund for your product.
Step 4 Refund procedure
“The refund process takes 3-7 business days. We will send you an email when we have completed the refund process.The company will issue a credit note document for you, along with a refund, where the document will be sent to the address for submitting the billing document as you have given us. “
Sorry that the company is unable to refund shipping costs in the case of sending special express types. In the event that you receive the damage product, please contact us immediately to help. Read more at “Damaged products” We will proceed to request your product return as soon as possible. “
You can return products that are in the original condition. To receive a full refund within 7 working days after receiving the product And please notify us of the product return within 3 working days after the date you received the product. Please check the items is match with the product delivery slip or not. If it doesn’t match the products in the package. Please let us know immediately at the customer service department 02-624-6000 to return the product. In addition to the reasons for defects in the product or incomplete delivery or incorrect delivery. You will have to pay for shipping costs for returning products. We recommend returning with registration with the carrier. (Must have a signature and confirmation documents)The company will not be responsible for any damage incurred during the return of the product. This policy is only applicable to purchasing products online via LaMer.co.th. If you wish to return or request a replacement of a product purchased through LaMer.co.th, please follow the terms of the product return and replacement.
Can be used for ordering products via the Thai Herb website only.
If you have problems with returning and changing products Please contact Customer Service at 0814786028
Check the product condition. Before receiving the product
In case t the product is damaged. Please prepare the order confirmation number. And telephone numbers that can be conveniently contacted.